Frequently asked Questions
FAQ’s
1. How do I know if I have a burst water pipe?
Common signs include unexplained increases in your water bill, reduced water pressure, damp patches in your yard, and the sound of running water when no taps are on.
2. What should I do if I suspect a leak outside my home?
Turn off your external stop tap if possible, and contact us immediately. We offer quick and accurate leak detection services to identify and repair the issue with minimal disruption.
3. Why should I replace lead pipes in my home?
Lead pipes can contaminate your water supply, posing serious health risks. Replacing them with modern, lead-free materials ensures safer, cleaner water for your household.
4. What are the benefits of trenchless pipe installation?
Trenchless installation is less invasive than traditional methods, meaning less disruption to your property and faster project completion. It’s a cost-effective and efficient way to install or replace pipes.
5. How often should I have my drains jetted?
Regular jetting, typically every 1-2 years, can prevent blockages and maintain optimal drain function. However, the frequency can vary depending on usage and the age of your drainage system.
6. Can you help with low water pressure in my home?
Yes, we can diagnose and resolve issues related to low water pressure, whether it’s due to aging pipes, blockages, or shared water supplies. We offer solutions like pipe replacement and installation of private connections to improve water flow.
7. What is involved in transitioning from a joint to a private water supply?
The process includes assessing your current system, securing necessary permits, and installing a dedicated water line to your property. We manage every step to ensure a smooth transition.
8. How can a sprinkler system benefit my garden?
A sprinkler system ensures even watering, reduces manual labor, and helps conserve water by using programmable settings to water at optimal times. It’s an efficient way to maintain a healthy garden.
9. Are CCTV drain inspections necessary?
We’ll assess the condition of your existing pipes, provide a detailed plan for replacement, and use modern, durable materials. The process is designed to minimise disruption and improve your water system’s efficiency.
10. How can I prevent pipes from freezing during winter?
Insulating exposed pipes, keeping your heating on, even at a low setting, and allowing taps to drip during extremely cold weather can help prevent pipes from freezing.
11. What is the lifespan of modern MDPE water pipes?
MDPE (Medium Density Polyethylene) pipes are highly durable and can last up to 50 years or more, depending on the environment and usage.
12. What should I do if my external stop tap is stuck or broken?
If your stop tap is difficult to operate or damaged, it’s important to have it replaced to ensure you can control your water supply in an emergency. Contact us to replace or repair the tap.
13. How do I know if I need a drain replacement or just a repair?
We’ll conduct a thorough inspection using CCTV cameras to assess the condition of your drains. If the damage is extensive or recurring, a replacement may be more cost-effective than ongoing repairs.
14. What are the signs that my drains are blocked?
Common signs include slow drainage, unpleasant odors, gurgling noises from your pipes, and water backing up in sinks or toilets.
15. How does trenchless drain installation work?
Trenchless installation involves creating small access points and using advanced technology to install or replace pipes without digging large trenches, minimizing disruption to your property.
16. Is lead pipe replacement a messy process?
While replacing lead pipes involves some disruption, we use techniques to minimize mess and inconvenience. Our team ensures your property is left clean and tidy after the work is completed.
17. Can a sprinkler system help reduce my water bills?
Yes, a well-designed sprinkler system can be more efficient than manual watering, using the right amount of water at optimal times, which can help reduce water waste and lower your bills.
18. What is high-pressure water jetting, and when is it needed?
High-pressure water jetting uses powerful water streams to clear blockages and clean pipes. It’s needed when traditional methods like plunging aren’t effective, especially for stubborn clogs.
