Privacy Policy

At AQUAMEN Yorkshire, we are committed to safeguarding and preserving the privacy of our customers and visitors to our website, www.aquamenyorkshire.co.uk. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Data Protection Act 2018, the UK GDPR, and other relevant legislation.

1. Information We Collect

We may collect and process the following types of personal data about you:

  • Personal identification information (name, address, phone number, email address)

  • Payment and financial details (bank account and payment card details)

  • Technical data (IP address, browser type and version, time zone setting, operating system, and other technology used to access our website)

  • Marketing and communication preferences (your preferences in receiving marketing from us and your communication preferences)

  • Other information related to your enquiry, including your home address or location details where services are required.

2. How We Collect Your Data

We collect personal data through the following means:

  • Direct interactions: You may provide your data when filling out forms on our website, requesting our services, corresponding with us via phone, email, or social media, or when booking an appointment.

  • Automated technologies: As you interact with our website, we automatically collect technical data about your equipment, browsing actions, and patterns using cookies and similar technologies.

  • Third-party sources: We may receive data from third parties, such as payment processors or marketing partners.

3. How We Use Your Data

We use your personal information for the following purposes:

  • To provide and manage the services you request (e.g., plumbing services, quotations, site visits)

  • To process your payments and manage invoices

  • To communicate with you about your service requests and provide customer support

  • To send you important updates about our services and policies

  • To improve our website, products, and services through analytics and feedback

  • To comply with legal obligations or exercise our legal rights

  • With your consent, to send marketing communications that may interest you

We will only use your personal data when the law allows us to. The legal bases we rely on include:

  • Contractual necessity: Where we need the data to provide the services you have requested.

  • Legitimate interests: To manage and improve our services and website, communicate with you, and prevent fraud.

  • Consent: When we rely on your consent to send you marketing communications.

4. How We Share Your Data

We may share your data with:

  • Service providers: Third parties who help us provide our services (e.g., payment processors, subcontractors, or IT providers) under contracts that ensure your data is secure and used only as directed by us.

  • Legal authorities: Where required by law, we may disclose your information to law enforcement, regulators, or other authorities.

  • Professional advisors: Including lawyers, accountants, and insurers to manage business risks and protect our rights.

We do not sell, rent, or trade your personal information to any third parties.

5. International Data Transfers

In some cases, we may transfer your personal data to countries outside the UK or the European Economic Area (EEA). If we do so, we will ensure an adequate level of protection by implementing appropriate safeguards as required by law.

6. Data Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

7. Data Retention

We will only retain your personal data for as long as is necessary for the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and our legal obligations.

8. Your Data Protection Rights

You have certain rights regarding your personal data, including:

  • The right to access – You have the right to request copies of your personal data we hold.

  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or incomplete.

  • The right to erasure – You have the right to request that we delete your personal data, under certain conditions.

  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

  • The right to data portability – You have the right to request that we transfer your personal data to another organisation, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us using the contact details provided below.

9. Cookies

Our website uses cookies to collect information about your browsing activities and improve your experience. You can set your browser to refuse all or some cookies or to alert you when websites set or access cookies. For more information on how we use cookies, please refer to our Cookie Policy.

10. Links to Other Websites

Our website may contain links to other websites of interest. However, once you use these links to leave our site, we do not have any control over those websites. We are not responsible for the protection and privacy of any information which you provide while visiting such sites, and they are not governed by this privacy policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The most current version of the policy will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

  • Email: aquamenyorkshire@gmail.co.uk

  • Phone: 01977 317478

  • Postal Address: Aquamen Yorkshire, 60 Ashfield Road, Hemsworth, Pontefract, WF9 4RN

If you believe we have not handled your data in accordance with the law, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.